01Who we are
Deep Door AI LLC (“Deep Door,” “we,” “us”) builds an AI-native suite that runs a property manager's whole portfolio: leasing and resident AI, CRM, maintenance, accounting, and business intelligence.
This policy explains what information we collect, why we collect it, and the choices you have. If you have a question, email info@deepdoorai.com.
02What this policy covers
- This website, deepdoorai.com, and our other domains, which redirect here
- Emails and other messages you exchange with us
- The Deep Door platform, including the AI leasing and resident assistant, as described in section 5
- Our valet parking service: the Deep Door Valet app for residents, the guest check-in page, and the valet portal, as described in section 6
When a property management company uses Deep Door, that company's own privacy notice also applies to the information it collects about its prospects, residents, and owners.
03Information we collect
Information you give us
When you email us, including through “Request early access,” we receive your name, email address, and anything you include, such as your company, the size of your portfolio, and the software you use today.
Information collected automatically
This website has no sign-up forms, analytics, or advertising trackers. When your browser loads a page, our hosting provider, Cloudflare, receives standard technical data: your IP address, browser type, the page requested, and the time. Cloudflare uses it to deliver the site and protect it from attacks.
Information from our customers
If you're a prospect, resident, owner, or vendor of a property manager that uses Deep Door, we receive information about you from that company. See section 5.
04How we use information
- To reply to your messages and give you the access or help you asked for
- To run, secure, and improve the website and the platform
- To send customers service messages, such as account, security, and billing notices
- To create de-identified and aggregated data, such as market benchmarks
- To meet our legal obligations and enforce our agreements
We don't sell personal information, and we don't use it for targeted advertising.
05Information we process for property managers
Property management companies (our “customers”) use Deep Door to run their portfolios. To provide the service, we process information about their prospects, residents, owners, vendors, and staff. Depending on how a customer uses Deep Door, this can include:
- Contact details, such as names, phone numbers, and email addresses
- Conversations with the AI leasing and resident assistant, including questions, tour bookings, renewals, and maintenance requests
- Lease, unit, and maintenance records
- Accounting records, such as rent charges, payments, and owner statements
We use this information to provide, secure, and improve Deep Door, under our agreements with our customers. We don't use it for our own marketing, and we don't sell it.
We may also use it to create de-identified or aggregated data, for example to build market benchmarks and improve our AI. Data in this form can't reasonably be used to identify any person, and we won't try to re-identify it.
The AI assistant uses AI models to understand and answer messages. We only use AI providers whose terms don't allow them to train their models on the data we send them.
Rent from a property that uses Deep Door?
To see, correct, or delete your information, contact your property manager. If you contact us instead, we'll pass your request to them and help them respond.
06Valet parking
Deep Door builds and runs valet parking software for a valet company that runs the valet stand at a residential building in Dallas: the Deep Door Valet iPhone app for residents, a web page for guests, and a portal the valets and the valet company's management use. The valet company is our customer. We process the information below on its behalf, to run the valet service.
If you're a resident using the app
- Your name, your unit, and your mobile number and email address, which the valet company gives us when it registers you. You sign in with a one-time code we text to your mobile through our messaging provider, Twilio, or with a sign-in link we email you.
- The cars you're listed on: make, model, colour, body type, and plate. You see only the cars the valet company has listed you as a driver of, not every car in your unit.
- What you ask for and when: a car now, a pickup scheduled for today or tomorrow, a cancellation or a car sent back, and the time of each step (requested, on its way, ready, checked out).
- Messages you send the valet stand about one of your cars, and the stand's replies. Every driver listed on that car sees the same conversation.
- A sign-in token, kept in your iPhone's Keychain so you stay signed in.
- If you allow notifications, the address Apple gives your iPhone for them, so we can tell you when a valet has your keys, when your car is outside, and when the stand replies. While your car is on its way, your lock screen can show its progress; those updates also reach your phone through Apple. We remove these addresses when you sign out on that phone, or when Apple tells us they no longer work.
The app doesn't use your location, contacts, photos, camera, or microphone. It has no advertising, analytics, or tracking. “Wash my car” opens Blue Diamond Wash's booking page in your browser; that site's own privacy policy applies, and we tell it only that you came from the app.
If you're a guest
When you check your car in from the sign at the valet stand, we receive the name you type, your car's make and colour, your mobile number if you choose to give it, the unit you're visiting or the event you came for, and the times your car was parked and brought up. We use your mobile number only so the valet can reach you about your car. Your ticket is a private link kept in your browser on your phone, so you can come back to it; that page never shows your number. If a valet checks you in at the stand instead, they may note your name and, if you give it, your mobile number.
If you work for the valet company
We receive your name and work email (you sign in with a link sent to it), what you do in the portal and when (for example checking a car in, acknowledging a request, or noting damage with a photo), and the technical data Cloudflare receives when you load a page. The staff sign-in page and the guest check-in page use a check from Cloudflare to block bots.
Who sees it
The valet company's staff, to bring your car up and run the stand. Building management has no access. Deep Door's team only to run, support, and secure the service. Our service providers, under contracts that limit them to providing their services to us: Supabase (database and sign-in), Cloudflare (hosting and security), Twilio (text messages), and Apple (the app, notifications, and test releases). We don't sell this information, and nothing in the valet service is sent to an AI model.
How long we keep it
While the valet company has you registered. When you move out, the valet company removes you and your cars. The record of past requests stays with the valet company for its reports, and we delete or de-identify it when the valet company asks or when our agreement with it ends.
Want to see, correct, or delete your valet information?
Ask the valet stand or the valet company, or email info@deepdoorai.com and we'll pass your request to them and help them respond. You can sign out of the app at any time, and deleting the app removes your sign-in token from your phone.
07Text messages
Property managers may use Deep Door to text prospects and residents, for example to confirm a tour or give an update on a maintenance request. You'll only get these texts after you've given your number and agreed to receive them.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to stop receiving texts, or HELP for help.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- Text messaging opt-in data and consent will not be shared with any third parties.
10How long we keep information
We keep information only as long as we need it for the purposes in this policy:
- Emails are kept while we're in touch and for a reasonable period afterward.
- Customer data is kept for the term of our agreement, then deleted or returned as the agreement specifies, unless the law requires us to keep it longer. De-identified and aggregated data may be kept after that.
- Hosting logs are kept by Cloudflare for a short period.
11Security
We protect information with encryption in transit (HTTPS), access controls, and least-privilege access for our team. No system is perfectly secure. If a breach affects your information, we'll notify you and the relevant authorities as the law requires.
12Your rights and choices
Depending on where you live, for example California or another US state with a privacy law, or the EU or UK, you may have the right to:
- Know what personal information we hold about you, and get a copy
- Correct information that's wrong
- Delete your information
- Opt out of the sale or sharing of your personal information. We don't sell it or share it for targeted advertising.
To make a request, email info@deepdoorai.com with the subject “Privacy request.” We'll verify your identity before acting on it and respond within the time the law allows. We won't treat you differently for exercising your rights. If your information came to us from a property manager that uses Deep Door, we'll pass your request to them.
13Children
Deep Door is built for businesses and isn't directed to children under 13. We don't knowingly collect their personal information. If you believe a child has sent us information, contact us and we'll delete it.
14Changes to this policy
If we change this policy, we'll post the new version on this page and update the effective date. If the changes are significant, we'll tell customers directly before they take effect.
15Contact us
Deep Door AI LLC
info@deepdoorai.com
For help with anything else, visit Support.