How can we help?
Email us and a person on the Deep Door team will reply, usually within one business day.
Maintenance emergency? If there's a fire, a gas smell, flooding, or anyone is in danger, call 911 first, then your property manager's emergency line. Don't wait on email.
Find the right help
Help with your account
Questions about the leasing and resident AI, CRM, maintenance, accounting, or dashboards. Tell us your company and, if it's about a specific place, the property and unit.
Contact your property manager
If you rent from a property that uses Deep Door, your property manager handles your lease, payments, and repairs. Reach out to them first. They'll bring us in if they need to.
Request early access
We're working with a small group of property managers ahead of launch. Tell us about your portfolio and what you use today.
See, correct, or delete your data
Ask what information we hold about you, fix what's wrong, or have it deleted.
Get help faster
Include these in your email and we can usually answer in one reply.
- Your name and company
- The property and unit, if it's about a specific place
- What you expected to happen, and what happened instead
- Screenshots, if you have them
Please don't email passwords or full bank account or card numbers. We'll never ask for them.
Getting texts from a property that uses Deep Door?
- STOPReply to stop all texts
- HELPReply for help
- STARTReply to opt back in
Message frequency varies. Message and data rates may apply. Your number is never shared for marketing. See text message privacy.
Common questions
Is Deep Door available now?
Deep Door is in private development. We're working with a small group of property managers ahead of launch. Request early access and tell us about your portfolio.
Does Deep Door hold my money?
No. Your funds never leave your bank. Deep Door keeps your books reconciled to the bank as money moves.
Do you sell our data?
No. We never sell personal information, and we don't use it for advertising. Our privacy policy explains how we use it.
How do I delete my information?
Email info@deepdoorai.com with the subject “Privacy request.” If you're a resident or prospect, your property manager controls your records, so we'll pass your request to them and help them respond.
How do I report a security issue?
Email info@deepdoorai.com with the subject “Security report.” We'll confirm we got it and keep you posted while we look into it.